Refund Policy
Last updated: May 19, 2025
This Refund Policy describes the conditions under which marisco ("we," "us," or "our") provides refunds for purchases made through our platform at marisco.shop. By completing a purchase, you acknowledge that you have read and agreed to the terms set forth below.
1. General Refund Principles
We are committed to delivering high-quality educational content and webinar services. We review all refund requests on a case-by-case basis and strive to reach fair and reasonable outcomes for all parties involved.
Refunds are not automatically guaranteed and are subject to the eligibility criteria described in this policy. Approval of one refund request does not obligate us to approve future requests under similar circumstances.
2. Eligible Products and Services
The following product and service types are covered under this policy:
- Individual webinar session registrations
- Subscription plans and membership packages
- Bundled course or content access packages
- One-time access passes for live or recorded events
Any promotional or complimentary access granted at no charge is not eligible for a refund.
3. Refund Eligibility Criteria
3.1 Standard Eligibility Window
Refund requests must be submitted within seven (7) calendar days of the original purchase date. Requests submitted after this period will generally not be considered unless exceptional circumstances apply as described in Section 4.
3.2 Consumption and Access Conditions
A refund request may be denied if any of the following conditions are met:
- The user has accessed more than twenty percent (20%) of the purchased content
- The live webinar session has already commenced or concluded
- A downloadable resource or certificate has been generated and delivered
- A subscription period is more than three (3) days into the current billing cycle
3.3 Technical Issues
If you experienced a verified technical failure attributable to our platform that prevented you from accessing the service you purchased, you may be eligible for a full or partial refund regardless of the standard eligibility window. You must report such issues to our support team within forty-eight (48) hours of the scheduled event or access attempt.
4. Non-Refundable Circumstances
The following circumstances do not qualify for a refund:
- Change of mind after access has been fully or partially used
- Failure to attend a live session without prior cancellation notice
- Dissatisfaction with course content that does not constitute a material misrepresentation
- Purchases made using third-party credits, promotional codes, or gift vouchers
- Requests submitted after the eligibility window has expired without documented exceptional circumstances
- Violation of our Terms of Service resulting in account suspension or termination
- Inability to access the platform due to the user's own hardware, software, or internet connection issues
5. Exceptional Circumstances
We may consider refund requests outside the standard eligibility window in cases of documented exceptional circumstances, including but not limited to:
- Serious illness or medical emergency affecting the registered participant
- Bereavement of an immediate family member
- Significant and verifiable natural disaster or emergency affecting the user
All such requests must be accompanied by relevant supporting documentation. We reserve the right to determine the validity and sufficiency of submitted documentation at our sole discretion.
6. Subscription and Recurring Billing
6.1 Cancellation of Subscriptions
You may cancel a recurring subscription at any time through your account settings. Cancellation will prevent future charges but does not automatically trigger a refund for the current billing period.
6.2 Refunds on Subscription Charges
Refunds for subscription billing are considered under the following conditions:
- If you cancel within the first three (3) days of a new billing cycle and have not accessed any content during that cycle, a pro-rated refund may be issued
- If a billing error resulted in an unintended charge, a full refund will be processed upon verification
6.3 Free Trial Conversions
If a subscription is initiated following a free trial period, the standard seven (7) day refund window begins from the date of the first paid charge, not the trial start date.
7. How to Request a Refund
To initiate a refund request, please contact us using the information below and include all required details:
| Required Information | Details |
|---|---|
| Full name | As registered on your account |
| Email address | Associated with the purchase |
| Order or transaction ID | Found in your confirmation email |
| Purchase date | Date the transaction was completed |
| Reason for request | Clear description of your situation |
| Supporting documents | If applicable (e.g., for exceptional circumstances) |
Submit your request by email to: info@marisco.shop
You may also reach us by phone at: +15867758090
Our mailing address is: 464 W Broadway St, Danville, KY 40422, United States
8. Processing Timeline
Upon receipt of your refund request, we will:
- Send an acknowledgment of receipt within two (2) business days
- Review and evaluate your request within five (5) to seven (7) business days
- Notify you of the outcome by email
- If approved, process the refund within seven (7) to ten (10) business days from the date of approval
Refunds are returned to the original payment method used at the time of purchase. We are not responsible for delays caused by your financial institution or payment provider.
9. Partial Refunds
In some circumstances, we may offer a partial refund rather than a full refund. This may occur when:
- A portion of the purchased content or service was already accessed or used
- A technical issue affected only part of the service delivery
- A bundle was partially consumed prior to the refund request
The amount of a partial refund will be calculated based on the unused portion of the service at the time the request is received.
10. Chargebacks and Payment Disputes
We encourage users to contact us directly before initiating a chargeback with their payment provider. Filing a chargeback without first contacting us may result in the suspension of your account pending investigation.
If a chargeback is determined to be unwarranted based on this policy, we reserve the right to contest the dispute through the appropriate payment channel and to recover any fees incurred as a result of the dispute process.
11. Policy Modifications
We reserve the right to amend or update this Refund Policy at any time. Any changes will be effective immediately upon publication on our website at marisco.shop. It is your responsibility to review this policy periodically. Continued use of our services following any modification constitutes your acceptance of the revised terms.
12. Contact Us
If you have questions about this Refund Policy or need assistance with a refund request, please contact us:
- Email: info@marisco.shop
- Phone: +15867758090
- Address: 464 W Broadway St, Danville, KY 40422, United States
- Website: marisco.shop